Reported within 30 minutes
Every change to a pump price reaches the official price feed within 30 minutes.
Every station registered
Each site carries its own unique registration number under the regulations.
The pump matches the data
Pump-side prices, signage and our records are kept consistent with what we submit.
Discrepancies followed up
Pricing complaints are investigated, corrected where needed, and reported on.
Fuel-Price Transparency & Compliance Policy
Our commitment
Karan Retail Limited is committed to fair, transparent, and lawful retail of motor fuel in compliance with UK regulations and the monitoring role of the Competition and Markets Authority (CMA). We recognize our obligations under the Motor Fuel Price (Open Data) Regulations 2025 and will ensure that fuel pricing at our petrol filling stations is fully transparent and accurate. This policy applies to all our petrol filling stations and to all staff involved in fuel pricing, reporting, and compliance.
What we report, and when
We will assign and maintain a unique registration number for each station in accordance with regulations. Whenever the selling price of any grade of motor fuel changes, we will update the official price feed within 30 minutes of the change. All reportable information for each petrol filling station, including fuel grades and exact selling price per litre before any discounts, will be accurately recorded and submitted. The fuel price information may be shared via the central open-data “Fuel Finder” scheme or equivalent public interfaces, and we commit to ensuring that all publicly displayed pump-side prices, signage, and records are consistent with the submitted data, allowing customers to rely on accurate pricing information.
Who is responsible
Station Managers and designated staff are responsible for promptly updating price changes at their sites, and Headquarters will manage the data submission process to the relevant authorities or aggregators. All records of price changes will be logged and securely archived internally for auditing or regulatory review. Karan Retail Limited will comply fully with any information notices issued by the CMA and will take all reasonable steps to maintain compliance. Failure to submit data on time or to provide accurate information may result in internal disciplinary measures, and all relevant staff are trained and aware of these compliance obligations.
Fair pricing, complaints and review
We commit to honest and fair pricing practices and will not manipulate pump prices in a way that misleads customers or undermines transparency. Any customer complaints regarding pricing discrepancies will be treated seriously, investigated promptly, corrected if necessary, and reported to the relevant authority or aggregator. This policy will be reviewed periodically and updated as required to remain compliant with any new legislation, regulations, or guidance issued by the CMA or other regulatory authorities.
Resources
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